A mental model focused on addressing emotional responses before proceeding to problem-solving in any hurtful situation.
The Feelings First Approach emphasizes understanding and validating emotional responses as an important step towards managing feelings and conflicts. For example, if a person is upset after a harsh critique, rather than jumping to 'solving' the issue (i.e., advising them to ignore or retaliate), the Feelings First Approach encourages acknowledging and empathizing with the person's feelings of hurt first. This demonstrates that you value and understand their emotions which can lead to healthier conflict resolution and emotional management.
The first step in emotional healing...is to have a relationship with someone who will listen - not a brief encounter, but an ongoing relationship of trust and understanding - David D. Burns
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